Delivery And Refund

Delivery Process
The digital security tool sold by CyCastle becomes instantly available for download once your payment is confirmed. After completing your order, the product can be downloaded directly from your user panel.

In the event of temporary access issues due to force majeure (such as natural disasters, war, terrorism, riots, changes in regulatory provisions, technical malfunctions, etc.), our customers will be notified via email.

Return Policy
Our digital security tools, once sold and instantly downloadable, are non-refundable and not subject to the right of withdrawal. License keys and digital products cannot be revoked once delivered. Therefore, we kindly ask you to place your order carefully.

Exceptional Cases

• If you experience any technical issues with the product, you can contact the CyCastle technical support team.
• In cases such as the delivery of an incorrect product, please contact our support team, and after necessary checks, an appropriate solution will be provided.

Contact
For any questions or support, please contact us at [email protected].